Introduction

These Terms & Conditions (the “Terms”) constitute a legally binding agreement between you (the “Player,” “you,” or “your”) and Winum (“Winum,” “we,” “us,” or “our”) concerning your access to and use of the online gaming services, casino games, and related products offered at Winum (the “Website” or the “Platform”). By using the Website, opening an account, or participating in any games or promotions, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. These Terms apply to all aspects of your relationship with Winum, including account registration, deposits, withdrawals, gameplay, bonuses, responsible gaming measures, and resolution of disputes. If you do not agree with any provision of these Terms, you must immediately stop using the Website, close your account, and refrain from accessing our services. The Terms are designed to promote legal compliance, fairness, transparency, and responsible gambling in accordance with applicable laws and regulations.

Winum operates as an online casino and entertainment platform intended solely for adult users who meet strict eligibility requirements, including minimum age restrictions. Our mission is to provide a safe, fair, and enjoyable gaming environment while taking proactive measures to prevent underage gambling, problem gambling, and fraudulent activities. You are responsible for ensuring that your use of our services is lawful in your jurisdiction and that you comply with all applicable laws governing online gambling, financial transactions, and data privacy. We strongly encourage you to review these Terms regularly, as Winum reserves the right to update or modify them at any time in response to changes in law, technological developments, or operational needs. Continued use of the Website after any modification constitutes your full acceptance of the revised Terms.

Nothing in these Terms is intended to exclude or limit any rights or protections you may have under applicable consumer protection laws that cannot be waived or limited by contract. However, subject to such non-waivable rights, these Terms govern and limit our liability, define the scope of our services, and set forth the rules that apply to all Winum users. By agreeing to these Terms, you also acknowledge and accept our Privacy & Data Protection provisions, Responsible Gambling policies, and any specific game rules or promotional terms that apply to particular offers. These Terms are written in English as used in the United States, and in the event of any translation or interpretation issue, the English version will prevail. If you need clarification on any part of these Terms, you are encouraged to contact our customer support team before continuing to use the Website.

Acceptance of Terms

By clicking “Create Account,” “Register,” “I Agree,” or any similar button, or by otherwise accessing or using the Website, you confirm that you have read, understood, and accepted these Terms. Your acceptance constitutes a legally binding electronic signature and agreement equivalent to a signed written contract. If you do not agree with any part of these Terms, you must not proceed with registration, must not deposit any funds, and must immediately discontinue any use of the Website. Your use of the Website is also deemed acceptance of any additional rules, policies, or guidelines published on the Website, including but not limited to game-specific rules, bonus terms, privacy notices, and responsible gambling policies. These supplementary documents form an integral part of the Terms and are collectively referred to as the “Agreement.”

You acknowledge that Winum may update, modify, or replace these Terms from time to time at its sole discretion, subject to applicable legal requirements. When material changes are made, we will take reasonable steps to notify you, which may include posting the updated Terms on the Website, sending an email, or notifying you via in-account messaging. It remains your responsibility, however, to review the Terms periodically to stay informed of any changes affecting your rights or obligations. Your continued use of the Website after changes take effect will constitute your acceptance of the revised Terms; if you do not accept the updated Terms, you must stop using the Website and request account closure. Should any part of the Agreement be declared invalid or unenforceable by a competent authority, such provision will be interpreted in a manner consistent with applicable law while preserving, to the maximum extent permissible, the original intent, and the remaining provisions will continue in full force and effect.

Furthermore, you understand and agree that the Agreement governs your use of all services offered by Winum now or in the future, unless otherwise stated in specific additional terms provided for particular products or features. Winum may, without prior notice, suspend, modify, or discontinue any aspect of the Website or any game, promotion, or feature if deemed necessary for security, legal compliance, or operational reasons. By accepting these Terms, you consent to receive communications from Winum electronically, including transactional emails, account notices, and legally required disclosures. You may opt out of certain marketing communications, but operational and service-related messages may still be sent to ensure the security and proper functioning of your account. If you disagree with any method of communication or any other aspect of these Terms, your sole remedy is to discontinue use of the Website and close your account.

Eligibility & Age Restriction (18+ only)

Access to and use of the Website and services provided by Winum is strictly limited to individuals who are at least eighteen (18) years of age or the minimum legal age for gambling in their jurisdiction, whichever is higher. By registering an account and using the Website, you affirm that you meet the age requirement and that you have full legal capacity to enter into a binding contract. Underage gambling is strictly prohibited, and Winum takes robust measures to prevent persons under the legal age from accessing or using our services. These measures may include, but are not limited to, age verification checks, identity documentation requests, and enhanced due diligence for certain users and transactions. If we discover or reasonably suspect that you are under the legal age, your account will be immediately suspended, all access to the Website will be blocked, and any winnings may be voided in accordance with applicable law and these Terms.

Young people face particular risks with online gambling, including heightened vulnerability to addiction, impaired judgment, and financial harm. For that reason, Winum is committed to implementing strict policies and technical safeguards to deter minors from using the Platform. Parents and guardians are strongly encouraged to use parental control tools, content filters, and device-level restrictions to help prevent minors from accessing gambling sites such as Winum. You agree not to assist any underage individual in accessing the Website or creating an account, and you will not share your login credentials or devices in a way that could allow a minor to gamble. If you become aware of any account or activity on the Website involving a minor, you must notify Winum immediately so we can take appropriate remedial action.

In addition to age requirements, you must ensure that online gambling is legal in your jurisdiction before you create an account or place bets. It is your sole responsibility to determine whether your use of the Website is lawful, and you represent and warrant that you will not use the Website where doing so is prohibited by law. Winum does not provide legal advice and makes no representations as to the legality of online gambling in your jurisdiction. If you are located in a restricted country or territory, or if you are subject to any legal, regulatory, or contractual prohibition on gambling, you must not use the Website or our services in any manner. Winum reserves the right to conduct checks to verify your eligibility, including age, location, and identity, and to suspend or terminate your account if we determine that you do not meet the eligibility criteria set out in these Terms.

Account Registration

To access real-money games, claim bonuses, participate in promotions, or withdraw winnings, you must create a personal player account (the “Account”) on the Website. During registration, you will be required to provide accurate, complete, and current information, including but not limited to your full name, date of birth, residential address, email address, phone number, and any other data we deem necessary for verification and compliance purposes. You agree that all information you provide to Winum is truthful and that you will promptly update it if any details change. You may not open an account on behalf of another person, and you must not use aliases, fictitious names, or misleading information. Each Player is limited to a single Account, and multiple accounts by the same person, household, IP address, or device may be considered a breach of these Terms, leading to account closure and possible forfeiture of bonuses and winnings.

As part of our legal and regulatory obligations, Winum may require you to complete a Know Your Customer (“KYC”) process, which may include submission of government-issued identification, proof of address, and other supporting documentation. We may also request verification of your payment methods, source of funds, and additional documentation if required by applicable laws, anti-money laundering (“AML”) regulations, or internal risk assessments. You agree to cooperate fully and promptly with all verification requests. Failure to provide requested documentation or information, or providing falsified, altered, or misleading documents, may lead to temporary suspension or permanent closure of your Account. Winum reserves the right to withhold withdrawals or void transactions until identity and eligibility checks are satisfactorily completed.

You are responsible for maintaining the confidentiality and security of your login credentials, including your username and password. You must not share your credentials with any third party or allow another person to access your Account, even temporarily. Any activity conducted through your Account, including bets placed and transactions made, will be deemed to have been authorized by you, whether or not you actually performed the actions. If you suspect that your Account has been compromised, or that any unauthorized access has occurred, you must notify Winum immediately so we can investigate and take appropriate steps such as changing passwords, suspending activity, or implementing additional security measures. Winum is not liable for any loss arising from unauthorized use of your credentials if you have failed to protect them or promptly notify us of suspected misuse.

Winum reserves the right to refuse or decline any registration request at its sole discretion and without obligation to provide a reason, subject to applicable law. We may also impose limits or conditions on your Account, such as maximum deposit amounts, game access restrictions, or temporary suspensions, where necessary for responsible gambling, security, or legal compliance reasons. You may request closure of your Account at any time by contacting customer support, subject to settlement of any outstanding obligations and compliance with these Terms. Upon closure, you will no longer have access to your Account or to the games, except where necessary to complete any pending transactions or withdrawals as permitted by applicable law and our internal policies. It is your duty to ensure that you download or retain any records or information you may need before requesting permanent closure of your Account.

Deposits & Withdrawals

To participate in real-money games on the Website, you must deposit funds into your Account using the payment methods made available by Winum from time to time. All deposits must be made from payment instruments that are registered in your own name, and you are prohibited from using third-party payment methods or acting as an intermediary for others. By initiating a deposit, you authorize Winum and its payment processors to debit the specified amount from your selected payment method and credit your Account accordingly. Deposited funds are intended solely for the purpose of placing bets and participating in games, and must not be used for any unlawful or prohibited transactions. Winum reserves the right to impose minimum and maximum deposit limits for each payment method, which may vary by jurisdiction, account status, or risk profile.

Withdrawals of your available balance from your Account are subject to verification, internal review, and ongoing compliance with these Terms and applicable laws. Before processing a withdrawal, Winum may require you to complete the KYC process and verify your identity, address, and ownership of the payment method. Withdrawals will generally be processed using the same method you used to deposit, where feasible, or otherwise by an alternative method at Winum’s discretion and in accordance with legal and regulatory requirements. Processing times for withdrawals may vary depending on the chosen payment method, the amount, and any necessary security checks or regulatory reviews. You understand that delays may occur due to verification procedures, bank processing times, or technical issues beyond Winum’s reasonable control.

You are responsible for checking that all transaction information is accurate before confirming any deposit or withdrawal. Once a transaction is processed, it cannot typically be reversed, except at Winum’s discretion or where required by law. Winum does not provide any credit facilities or allow negative balances; you must have sufficient cleared funds in your Account to cover your bets and requested withdrawals. In the event of a chargeback, reversal, or dispute initiated by you with your payment provider, Winum may suspend or close your Account, cancel any winnings, and seek reimbursement for funds owed, including any associated fees or expenses. You agree to indemnify Winum for any chargebacks, reversals, or unauthorized transactions arising from your use of our payment services.

Winum may implement transaction limits and security rules to minimize fraud, money laundering, and other illegal activities. These may include daily, weekly, or monthly caps on deposits and withdrawals, as well as additional verification for higher-value transactions or unusual patterns of play. If we suspect any fraudulent, collusive, or unlawful activity related to your transactions, we may freeze your funds pending investigation and report the activity to relevant authorities if required. You acknowledge that all financial transactions are subject to monitoring and that Winum may cooperate with law enforcement, regulatory agencies, and payment providers to investigate suspicious activity. Payment fees, if any, will be disclosed where applicable, although Winum strives to minimize unnecessary costs for players.

Payment Methods Table

The following table provides an illustrative overview of common payment methods that may be made available on Winum. Availability, limits, and processing times are subject to change and may vary by jurisdiction, currency, Account status, and other factors.

This table is for informational purposes only and does not guarantee that every method is available to every Player. Detailed and up-to-date payment method information, including current limits and any associated fees, is provided on the Website’s cashier or banking section. You should always check the latest information before initiating a deposit or withdrawal. Use of any payment method is subject to policies and terms imposed by the relevant financial institution or service provider, and Winum is not responsible for any fees, charges, or restrictions imposed by third parties.

Bonuses & Promotions

Winum may, from time to time, offer bonuses, free spins, cashback, loyalty rewards, and other promotional incentives (collectively, “Bonuses”) to eligible players. All Bonuses are subject to specific terms and conditions, including but not limited to wagering requirements, minimum deposit amounts, maximum bet restrictions, game weighting rules, expiration periods, and withdrawal limitations. To benefit from any Bonus, you must carefully read and accept the applicable promotional rules, which are separate from but complementary to these Terms. In case of any conflict between general Terms and specific promotional terms, the latter shall prevail with respect to the particular promotion. Failure to comply with the promotional conditions may result in loss of Bonus funds, forfeiture of associated winnings, and possibly account restrictions.

Bonuses are intended for recreational play and fair entertainment use only. Any attempt to abuse, manipulate, or exploit Bonuses, including but not limited to bonus hunting, using multiple accounts, placing minimal-risk bets, or employing strategies to secure guaranteed profits, is strictly prohibited. Winum reserves the right to review all Bonus usage, and if we identify suspicious or abusive patterns, we may withhold or cancel Bonuses and associated winnings, adjust Account balances, and restrict your eligibility for future promotions. In cases of serious or repeated abuse, we may also suspend or terminate your Account and report any relevant details to competent authorities, where required. You acknowledge that Winum’s determination of Bonus abuse is final, subject to applicable legal rights and dispute resolution procedures described in these Terms.

Some promotions may be limited to specific regions, payment methods, time periods, or player segments at Winum’s discretion. Eligibility criteria and participation requirements will be clearly described in the promotional materials, and you are responsible for verifying whether you qualify before opting in. Certain games may contribute differently towards meeting wagering requirements, and some may be excluded entirely; such details are outlined in the specific promotion rules. Bonuses credited in error or due to technical malfunctions may be voided or adjusted by Winum, and we have no obligation to honor Bonuses that result from misconfigurations, errors, or obvious mistakes. You agree to notify us promptly if you become aware of any incorrect crediting of Bonuses or funds.

Where offered, features such as “Winum free slots” or other forms of “casino free slot” gameplay under promotional schemes may allow you to spin or play without wagering your own money, subject to clearly defined rules and limits. Winnings from such free play may be converted into bonus funds or real money only after meeting all relevant wagering and eligibility requirements. You must not attempt to convert free play or Bonus funds into withdrawable cash through dishonest or prohibited means. If you wish to decline a Bonus, you may be able to opt out in the cashier or by contacting customer support, provided you have not yet started using the Bonus. Winum recommends that you carefully consider the obligations associated with Bonuses, including wagering requirements, before accepting any offer.

Game Rules

All games offered on the Website, including slots, table games, live dealer games, and any other casino titles, are governed by specific rules and instructions published within each game interface or in a dedicated rules section. By participating in any game, you agree to abide by those rules in addition to these Terms. It is your responsibility to familiarize yourself with the rules before placing bets, including understanding pay tables, winning combinations, game volatility, special features, and any side bets that may be available. You acknowledge that not all games offer the same odds or house edges, and that outcomes are based on random number generation or live dealer procedures as applicable. Misinterpretation or misunderstanding of game rules does not entitle you to a refund or any special compensation.

Bets are considered placed and accepted as soon as they are registered on our servers, as evidenced by records maintained by Winum. Once a bet is accepted, it cannot typically be changed or cancelled by you. In the event of a technical malfunction affecting the game display but not the underlying records on our servers, the outcome recorded on the server will govern, and any adjustments will be made based on those records. Winum reserves the right to void or cancel bets and associated winnings in the event of clear errors, misconfigurations, or malfunctions, such as games displaying impossible odds or payouts, or where bets are accepted after the outcome is known. Where feasible, such errors will be logged and corrected, and we will explain any actions taken to affected players.

If a game round is interrupted due to technical failure, loss of connectivity, or other issues, the game may either resume from the last recorded state when you reconnect, or be settled according to the rules governing interrupted games, as detailed in the game help section. In some circumstances, unfinished rounds may be auto-completed in your absence, and any resulting winnings or losses will be reflected in your Account balance. You agree that Winum is not responsible for any loss resulting from network outages, hardware malfunctions on your device, or other technical issues outside of our reasonable control. You must ensure that your internet connection, device, and software are sufficiently stable and secure to participate in online gaming.

Winum may add, modify, or remove games at any time for operational, legal, or business reasons. Game availability may vary by jurisdiction due to licensing obligations, content restrictions, or supplier limitations. You do not acquire any rights to the games themselves or to any intellectual property therein; you are granted only a personal, non-transferable license to use the games for entertainment purposes during the term of your Account. Any attempts to manipulate game outcomes, exploit software bugs, or use unauthorized tools or scripts to gain an unfair advantage are strictly prohibited and may result in severe account actions including suspension, closure, and forfeiture of funds. You agree to report any unusual game behavior, suspected malfunctions, or potential vulnerabilities to Winum immediately and to refrain from exploiting them.

Fair Play & RNG

Winum is firmly committed to providing a fair, transparent, and trustworthy gaming environment. To ensure fairness in outcomes, our digital casino games rely on certified Random Number Generator (“RNG”) technology, designed to produce unpredictable and unbiased results. The RNG is periodically tested and audited by independent third-party laboratories or certification bodies in accordance with applicable regulatory standards. These tests examine aspects such as randomness, non-repeatability, and statistical distribution of outcomes to confirm that the RNG performs as intended and does not favor either the house or the player beyond predetermined and disclosed house edges. While some variance in short-term outcomes is expected due to randomness, over time game results will align with the stated return-to-player (“RTP”) percentages.

You understand that gambling outcomes are based on chance and that no strategy, system, or method can guarantee winnings or alter the underlying RNG behavior. Claims of “sure-win” systems or guaranteed profits are inherently misleading and often associated with fraudulent schemes. Winum does not endorse or accept responsibility for advice, strategies, or systems promoted by third parties, whether through external websites, social media, or player communities. You should treat gambling purely as a form of entertainment, not as a source of income or investment, and you must never wager money you cannot afford to lose. Our commitment to fair play includes monitoring for suspicious or collusive behavior, which may undermine the integrity of games and other users’ experience.

In live dealer games or other real-time events, fairness is ensured through strict operational controls, secure equipment, and regulatory-compliant procedures. These may include the use of certified dealing shoes, continuous surveillance, tamper-evident hardware, and regular audits by gaming regulators or independent firms. Winum works closely with our game providers to maintain high standards of integrity and to promptly investigate any reported anomalies. If a game round is deemed invalid by the provider or by Winum due to technical or procedural issues, bets may be voided and stakes returned, or other corrective actions may be taken in accordance with applicable rules.

Winum prohibits the use of unfair practices such as collusion between players, use of bots or automated scripts, exploitation of known or unknown software bugs, and any activity intended to bypass normal house margins or game mechanics. We reserve the right to review gameplay history and transaction logs at any time and to request explanations or supporting documentation if suspicious patterns are detected. If we reasonably conclude that you have engaged in unfair or prohibited activity, we may withhold or confiscate winnings, close your Account, and report the incident to regulatory authorities or other operators as allowed by law. You agree to cooperate fully with any fairness or security investigations conducted by or on behalf of Winum.

Responsible Gambling

Winum promotes responsible gambling as a core part of our operational philosophy and legal compliance obligations. We recognize that while most Players see gambling as a form of entertainment, a small proportion may experience difficulties and develop problematic behaviors. To mitigate these risks, Winum provides a range of tools, resources, and policies to help you manage your gaming activity and to encourage informed, balanced play. You are strongly encouraged to use these tools proactively and to set clear personal limits on time and money spent gambling. By using the Website, you acknowledge the inherent financial and emotional risks associated with gambling and agree to play responsibly.

Responsible gambling begins with understanding that gambling outcomes are random, that losses are a normal part of play, and that no one should gamble to solve financial problems or under pressure from others. If you ever feel that gambling is no longer fun, or that you are losing control of your gaming behavior, it is crucial to act quickly by using self-limitation tools or seeking professional support. Winum provides options such as deposit limits, loss limits, wager limits, session time reminders, temporary cooling-off periods, and longer-term self-exclusion. These features are designed to give you greater control, but they are most effective when used early and voluntarily. We further encourage players to be mindful of early warning signs, such as chasing losses, hiding gambling from family, or gambling with borrowed funds.

You must be at least 18 years old to use Winum, and we place particular emphasis on protecting young people from the harms associated with early exposure to gambling. Underage individuals are more susceptible to developing gambling problems due to ongoing cognitive and emotional development. Therefore, Winum employs strict age verification measures, and we ask parents and guardians to play an active role in preventing minors from accessing gambling content. This includes installing parental control software, monitoring devices and payment methods, and discussing the risks and realities of gambling openly with teenagers where appropriate. If we discover that a minor has successfully created an account or placed bets, we will immediately close the account, cancel bets, and take further steps consistent with legal requirements and best practices.

Winum also supports awareness and education efforts concerning problem gambling and provides information about third-party assistance organizations. On our Website, you will find links to independent support services offering confidential counseling, self-help resources, and, in some jurisdictions, helplines or chat services. If you believe your gambling may be problematic, we urge you to reach out to these organizations, consider self-exclusion, and seek assistance from medical or mental health professionals. While Winum provides tools to help manage gambling behavior, we cannot guarantee that these will fully prevent gambling-related harm, and ultimate responsibility rests with you as the Player. However, we are committed to acting promptly and compassionately when you ask for help, including by implementing self-exclusion and providing resource information.

Tools & Features (table)

Winum offers several responsible gambling tools available through your Account settings or by contacting customer support. The following table outlines these tools and their general functions.

You understand that any decrease to limits (making them more restrictive) will generally take effect immediately, whereas increases or removals of limits may be subject to a cooling-off delay to prevent impulsive changes. Self-exclusion and cooling-off requests are treated as binding, and Winum will not override or shorten them once applied, subject to applicable legal requirements. While we take reasonable measures to enforce these tools on the Website, they may not apply to other gambling operators or platforms, and it remains your responsibility to avoid gambling elsewhere if you have chosen to self-exclude. If you experience difficulty activating or modifying any responsible gambling tool, you should contact customer support for assistance as soon as possible.

Support Resources

As part of our commitment to responsible gambling, Winum maintains information on the Website about external organizations that specialize in gambling-related harm prevention and treatment. These may include national or regional helplines, counseling centers, and online support platforms such as generic “Gambling Support Helpline,” “Responsible Gaming Counseling Center,” and “Problem Gambling Assistance Network” (names used here are representative and may vary). These organizations offer confidential assistance, self-assessment tests, educational materials, and, in some cases, referrals to in-person counseling or treatment programs. Winum does not control or endorse any specific external service, but we believe that professional help can be an important complement to the tools we offer.

If you are concerned about your gambling behavior, you should strongly consider contacting one of these organizations, discussing your situation with a trusted family member or friend, and seeking professional advice from qualified healthcare providers. Warning signs of problem gambling can include spending more time and money than intended, ignoring responsibilities or relationships, lying about gambling activities, and feeling anxious or depressed when not gambling. Early recognition of these symptoms can greatly improve the effectiveness of interventions and reduce the risk of serious financial or emotional harm. For some individuals, self-exclusion combined with counseling and financial planning support may be necessary to regain control. Winum’s support team is trained to respond sensitively to such concerns and can provide information on the available responsible gambling tools and external resources.

Please be aware that Winum cannot provide clinical diagnoses or therapy and does not act as a substitute for professional mental health or financial counseling. Our role is to provide a safe platform, transparent information, and pragmatic tools to help you manage your play. You remain ultimately responsible for monitoring your gambling and seeking additional help when needed. If we reasonably believe that your behavior indicates potential harm or problem gambling, we may contact you to discuss responsible gaming options, apply additional limits to your Account, or in extreme cases suspend your Account for your protection. These actions are taken in good faith and are intended to support your wellbeing and compliance with responsible gambling best practices.

Prohibited Activities

Use of the Website is subject to strict compliance with these Terms, and certain activities are expressly prohibited. You must not use the Platform for any unlawful or fraudulent purposes, including but not limited to money laundering, terrorist financing, or conducting transactions in violation of financial sanctions or other regulatory restrictions. You must not attempt to manipulate game outcomes, exploit software bugs or glitches, use automated tools (such as bots or scripts) to place bets, or engage in collusion with other players. Any form of cheating, hacking, reverse engineering, or unauthorized access to our systems is strictly forbidden and may result in immediate account closure, forfeiture of funds, and reporting to law enforcement or regulators where required.

You may not create multiple accounts, impersonate other individuals, or misrepresent your identity or connection to any person or entity. Sharing your Account credentials, selling or transferring your Account, or using someone else’s Account is prohibited. You must not engage in abusive, threatening, harassing, or discriminatory behavior toward other players or Winum staff, including through chat functions, emails, or support channels. Content that is defamatory, obscene, hateful, or otherwise offensive may lead to sanctions, including suspension or permanent banning from the Website. Winum reserves the right to monitor communications contained within the Website, to the extent permitted by law, to ensure compliance with these standards and to protect the integrity of our services.

You are prohibited from using the Website to facilitate or participate in any form of illegal activity, including but not limited to unauthorized financial transactions, distribution of malware, phishing attempts, identity theft, or the dissemination of copyrighted material without permission. You must not interfere with or disrupt the normal operations of the Website, servers, networks, or related infrastructure through denial-of-service attacks, spamming, or any other malicious actions. Attempts to circumvent geographical restrictions, such as by using virtual private networks (VPNs), proxies, or falsified address information, are also prohibited where such actions violate our policies or applicable law. If Winum identifies or reasonably suspects such behavior, we may immediately restrict access, freeze funds pending investigation, and take further legal steps as appropriate.

Any activity that undermines responsible gambling efforts, such as bypassing self-exclusion measures, deliberately circumventing time or deposit limits, or assisting self-excluded individuals in creating new accounts, is strictly forbidden. You agree to respect your own responsible gambling settings and to refrain from taking measures to defeat them. Winum may maintain internal records of self-excluded or restricted players and may use technical methods to detect attempts to re-register. Violations of these provisions not only breach these Terms but may also result in long-term or permanent exclusion from Winum’s services.

Restricted Countries (table)

Due to legal and regulatory requirements, Winum services may not be available in certain countries or territories (“Restricted Countries”). The list of Restricted Countries may change over time based on updates in law, licensing conditions, and risk assessments. It is your responsibility to ensure that you are not accessing the Website from a Restricted Country and that your participation in gambling activities is legal in your location. Winum reserves the right to block access, cancel bets, and void winnings from users located in or relocating to Restricted Countries. The following table provides a non-exhaustive example list of Restricted Countries for illustrative purposes.

The above table is for example only and may not reflect the current, complete list of Restricted Countries. A comprehensive and up-to-date list is maintained on the Website and may be updated without prior notice. If you are found to be residing in, or accessing the Website from, a Restricted Country, your Account may be closed and any pending transactions may be canceled, subject to applicable legal requirements and any regulatory instructions. Using VPNs or other technologies to disguise your location to circumvent geographic restrictions constitutes a serious breach of these Terms. Should such conduct be identified, Winum may void bets, confiscate funds subject to law, and report the matter to relevant authorities.

Privacy & Data Protection

Winum is committed to protecting your personal data and handling it in a secure, transparent, and lawful manner. When you register an Account, use the Website, or interact with our services, we collect personal information such as your name, contact details, date of birth, identification documents, transaction history, and device information. This data is processed for purposes that include account management, verification, providing gaming services, complying with legal obligations (such as AML and counter-terrorist financing regulations), detecting fraud, analyzing performance, and improving user experience. Our collection and use of personal data is governed by our Privacy Policy, which forms an integral part of these Terms and is available on the Website for your review.

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, accidental loss, alteration, or disclosure. These measures may include encryption, access controls, secure storage, and regular security assessments. However, you acknowledge that no system can be entirely immune to security risks, and Winum cannot guarantee absolute protection against all possible threats. You must also play a role in safeguarding your data by maintaining strong, unique passwords, protecting your devices, and being vigilant about phishing or other social engineering attempts. If you suspect that your Account or personal data has been compromised, you should contact Winum immediately so we can investigate and take appropriate action.

Winum may share your personal data with third-party service providers and business partners who assist us in operating the Website, processing payments, verifying identity, preventing fraud, and carrying out other legitimate business functions. These third parties are required to process your data only on our instructions and in compliance with relevant data protection laws and contractual safeguards. We may also disclose your information to regulatory authorities, law enforcement, or other government bodies where required by law, court order, or to protect our legitimate interests and the integrity of the Platform. In the event of a corporate transaction such as a merger, acquisition, or restructuring, your data may be transferred to the new entity, subject to continued protection in line with applicable laws.

Depending on your jurisdiction, you may have certain rights regarding your personal data, such as the right to access, rectify, delete, restrict processing, or object to certain uses. You may also have the right to withdraw consent where processing is based on consent, although such withdrawal does not affect the lawfulness of processing completed before withdrawal. Requests to exercise these rights can be submitted through the contact details provided in the Privacy Policy, and Winum will respond in accordance with applicable law. Please note that certain data must be retained for specified periods to meet legal and regulatory obligations, particularly concerning AML and responsible gambling requirements. By using the Website, you consent to the collection, use, and disclosure of your personal data as described in these Terms and the Privacy Policy.

Account Suspension & Termination

Winum reserves the right to suspend, restrict, or terminate your Account at our sole discretion where there are valid reasons to do so, subject to applicable law and any regulatory requirements. Grounds for suspension or termination may include, but are not limited to, suspected violation of these Terms, failure to meet eligibility criteria, provision of false or misleading information, suspicious or fraudulent transactions, chargebacks, or evidence of problem gambling behavior that may require protective action. During suspension, you may be prevented from accessing games, making deposits, or requesting withdrawals, while we conduct any necessary investigations. We will use reasonable efforts to contact you and explain the reason for suspension, where permissible by law and not prejudicial to security or ongoing investigations.

If the investigation confirms a serious breach of these Terms or applicable laws, Winum may permanently close your Account and, where justified, confiscate Bonuses, void illegitimate winnings, and return remaining legitimate balances in accordance with legal obligations. In more minor or ambiguous cases, we may choose to lift the suspension with or without additional conditions, such as reduced limits, enhanced monitoring, or mandatory responsible gambling measures. Where self-exclusion is requested or imposed as a protective measure, your Account may remain closed or restricted for the duration of the chosen or mandated period. Winum may also refuse to open new accounts for individuals who have previously been involved in violations or serious issues, particularly those related to fraud or abuse.

You have the right to close your Account at any time by contacting customer support, provided that you do not have unresolved disputes, pending investigations, or outstanding obligations. Upon receiving your closure request, we will process it within a reasonable timeframe, subject to settlement of any remaining bets and withdrawal of any eligible balance. Some information, including transactional and identification data, may need to be retained after closure in order to fulfill legal and regulatory obligations, but it will no longer be used for active marketing purposes once your Account is closed, subject to applicable law. If you wish to close your Account as part of self-exclusion or responsible gambling measures, please clearly indicate this so that we can apply more robust protections and document your request properly.

In all cases of suspension or termination, Winum’s decision may be subject to internal review, and you may have recourse to the Complaints & Dispute Resolution mechanisms outlined in these Terms. However, we may be legally restricted from sharing certain details if disclosure would compromise security, regulatory reporting, or the rights of other parties. You agree that Winum will not be liable for any loss, damages, or costs you incur as a result of legitimate suspension or termination carried out in good faith in accordance with these Terms and applicable law. If your Account is terminated, you must immediately stop using the Website and may not attempt to create another Account without our explicit prior consent.

Limitation of Liability

To the fullest extent permitted by law, Winum, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website, games, or services. This includes, without limitation, damages for loss of profits, loss of data, loss of goodwill, or other intangible losses, even if Winum has been advised of the possibility of such damages. Our total aggregate liability for any claim or series of related claims, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount of real-money deposits you have made to your Account during the six (6) months preceding the event giving rise to the claim, to the extent permitted by applicable law. Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under mandatory law, such as liability for death or personal injury caused by negligence, or for fraud.

You acknowledge that gambling carries inherent financial risks and that you may lose money as well as win. You agree that you will not hold Winum responsible for your gambling decisions, betting patterns, or any losses arising from such activities. Winum is not liable for any damages or losses resulting from your failure to implement reasonable security practices, such as safeguarding your login credentials, securing your devices, or updating software. We are also not responsible for any failures or delays in performance resulting from events beyond our reasonable control, including but not limited to acts of God, wars, terrorism, civil disturbances, industrial disputes, power failures, internet outages, or failures of third-party service providers.

The Website and all services are provided on an “as is” and “as available” basis without any warranties or representations, express or implied, except as may be explicitly stated in these Terms or required by law. Winum does not warrant that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We make no guarantees regarding the continuous availability of games, features, or payment methods, and we may modify or discontinue them at any time for operational or legal reasons. You are responsible for ensuring that your equipment and internet connection are compatible with the technical requirements of the Website and that you have implemented reasonable security measures.

Some jurisdictions do not allow certain exclusions or limitations of liability, so some of the limitations set out above may not apply to you. In such cases, the liability of Winum will be limited to the maximum extent permitted by applicable law. You agree to indemnify, defend, and hold harmless Winum and its affiliates from any claims, demands, or damages (including reasonable attorneys’ fees) arising out of your breach of these Terms, your unlawful or improper use of the Website, or your violation of any rights of third parties. This indemnification obligation shall survive the termination of your Account and your use of the Website.

Complaints & Dispute Resolution

Winum aims to provide a high-quality and fair service to all players, but we recognize that disagreements or issues may occasionally arise. If you have a complaint regarding any aspect of the Website, including account management, transactions, bonuses, or game outcomes, you should first contact our customer support team as soon as possible. Provide clear and detailed information about the issue, including relevant dates, transaction identifiers, and screenshots if appropriate, so that we can investigate thoroughly. Complaints should generally be submitted within a reasonable time frame from the occurrence of the event to ensure that we can access pertinent logs and data. Winum will acknowledge your complaint and aim to respond substantively within a reasonable period.

Our internal complaint handling process involves a structured review of the facts, consultation with relevant departments, and, where needed, communication with external game providers or payment processors. We will strive to resolve your complaint fairly, transparently, and in compliance with these Terms and any applicable regulations. If we require additional information from you, we will request it, and failure to provide such information may delay resolution. Once we reach a decision, we will inform you of the outcome, including any remedial actions or explanations for our findings. You may request that your complaint be escalated within Winum if you are dissatisfied with the initial response, and we will provide instructions for doing so.

In certain jurisdictions, you may have the right to refer unresolved disputes to an independent alternative dispute resolution (“ADR”) entity or regulator, subject to the eligibility criteria and procedures of that body. Where applicable, details of any such ADR mechanisms will be made available on the Website or upon request. Participation in ADR may be voluntary or mandatory depending on local regulations, and we will cooperate in good faith with recognized ADR providers to attempt to resolve disputes. Decisions made by ADR entities may be binding or non-binding depending on the framework in place, and you should review the relevant terms before proceeding. Recourse to ADR does not preclude you from pursuing legal action in court, unless a binding settlement is reached.

You agree that any complaint or dispute raised by you shall be treated as confidential between you and Winum, and you will refrain from making public statements in forums, social media, or other channels that may be misleading or defamatory while the complaint is being investigated. Winum also commits to treating your complaint confidentially, subject to necessary disclosures to regulators, ADR entities, or other third parties directly involved in the complaint handling process. We reserve the right to decline complaints that are frivolous, abusive, or clearly unfounded, and to take appropriate action if complaint mechanisms are misused. The dispute resolution provisions in these Terms are without prejudice to any statutory rights you may have under applicable law.

Governing Law

These Terms, and any disputes or claims arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws specified on the Website’s legal notice or footer, without regard to conflict of law principles that would result in the application of the laws of any other jurisdiction. You agree that, unless otherwise required by mandatory consumer rights provisions, the courts of the governing jurisdiction shall have exclusive or, where applicable, non-exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms or your use of the Website. Nothing in this section is intended to limit any rights you may have to bring claims before competent courts in your country of residence, where such rights are granted by mandatory law.

You are responsible for ensuring that your use of the Website complies with local laws in your jurisdiction. If it is illegal to participate in online gambling or to access casino services in your location, you must not use the Website. Winum does not intend for the Website to be used where such use would be unlawful or contrary to local regulations. The availability of games or services on Winum does not constitute an offer or solicitation to you if you reside in a jurisdiction where such activities are prohibited. If there is any conflict between local laws and these Terms, the mandatory local laws will prevail to the extent of such conflict, but the remaining parts of these Terms shall remain in full force.

Final Provisions

These Terms constitute the entire agreement between you and Winum regarding your use of the Website and supersede any prior understandings, communications, or agreements, whether written or oral, relating to the same subject matter. No verbal statements, representations, or promises made by Winum personnel or agents shall be binding unless explicitly confirmed in writing by an authorized representative. If any provision of these Terms is found by a competent authority to be invalid, unlawful, or unenforceable, that provision shall be interpreted in a manner consistent with applicable law to reflect, as nearly as possible, the original intent, and the remaining provisions shall continue in full force and effect. Our failure or delay in enforcing any right or provision of these Terms shall not constitute a waiver of such right or provision.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Winum. We may assign or transfer our rights and obligations under these Terms in whole or in part, including in connection with a merger, acquisition, or sale of assets, provided that such assignment does not materially reduce the protections afforded to you under this Agreement. Any headings used in these Terms are for convenience only and do not affect interpretation. References to “including” or similar words shall be construed as illustrative and not exhaustive.

Your continued use of the Website signifies your ongoing acceptance of these Terms, as may be amended from time to time. Before engaging in play, especially when considering features such as Winum free slots or other casino free slot offers, you should re-familiarize yourself with the current version of the Terms and any applicable promotional conditions. You are encouraged to keep a copy of these Terms for your records and to check for updates periodically. If at any time you do not agree with the Terms or any modification, your sole remedy is to cease using the Website and close your Account in accordance with the procedures described herein. By maintaining an Account and placing bets, you confirm that you have read, understood, and agreed to all provisions of these Terms & Conditions as published by Winum.